Last update: 29/10/2025

At Equanima, we’re committed to providing high-quality tools and meaningful learning experiences to support emotional intelligence and well-being. This policy explains how we handle returns, refunds, and cancellations for our physical products, digital courses, and app subscriptions.

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1. Physical Products (Card Games, Toolkits, Journals, etc.)

Eligibility:

• Returns must be requested within 30 days of purchase.

• Items must be unused, sealed (if applicable), in original packaging, and in the same condition as received.

Process:

• Contact support@equanima.io with your order number and reason for return.

• Once approved, you’ll receive a return authorization number and return instructions.

Shipping:

• Return shipping costs are the customer’s responsibility.

• We recommend using a trackable shipping service.

• Shipping fees are non-refundable.

Refunds:

• Once received and inspected, we’ll notify you of approval or rejection.

• Approved refunds will be processed within 14 business days via the original payment method.

• Partial refunds may apply if items are used, damaged, or missing parts.

Exchanges:

• Only defective or damaged items are eligible for exchange.

Non-returnable items:

• Gift cards

• Digital/downloadable products

• Discounted or sale items

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2. Certification Courses & Digital Learning Programs

Our Integrated Emotional Intelligence: A Trauma-Informed Certification and other courses are covered by a 14-day satisfaction guarantee.

Eligibility:

• Refund requests must be submitted within 14 days of the official course start date.

• Participants must have completed Module 1 before requesting a refund.

• Requests are evaluated to ensure fair participation.

Refund Process:

• Approved refunds will be issued within 30 days of approval.

Physical Toolkit:

• If your course includes the Emotional Intelligence Toolkit, it must be returned sealed and unused.

• Return shipping costs are the responsibility of the customer.

• If opened or used, €99 will be deducted from the refund amount.

App Subscription Access:

• Course enrollments include a 1-year Equanima App Pro subscription for you and up to five clients.

• In case of a refund, these subscriptions and activation codes will be deactivated.

• Any already-activated codes will be revoked.

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3. Equanima Mobile App Subscriptions (Monthly & Annual)

We offer two types of subscriptions through the Equanima Mobile App:

• Monthly Subscription (billed every 30 days)

• Annual Subscription (billed once per year)

Free Trial Period:

• If your subscription includes a free trial, you may cancel at any time before the trial ends to avoid charges.

Refund Policy:

• Once your payment has been processed, subscriptions are non-refundable.

• If you experience technical issues or believe you were charged in error, please contact support@equanima.io within 7 days of the charge.

• Refunds may be granted on a case-by-case basis in accordance with app store policies (Google Play or App Store).

Managing Subscriptions:

• You can cancel your subscription at any time through your App Store or Google Play account settings.

• Cancelling your subscription will stop future renewals but will not retroactively refund past charges.

• You’ll retain full access to premium features until the end of your billing period.

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4. Our Quality Commitment

All Equanima products and programs are:

• Designed and validated with input from psychologists, neuroscientists, and trauma-informed experts.

• Developed in collaboration with the Institute of Neuroscience of Barcelona (INAB).

• Created under the European Union’s NextGenerationEU program to promote mental well-being innovation.

If your experience doesn’t meet our quality standards, please reach out, we’ll do our best to make it right.

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5. Contact Us

If you have any questions or need support regarding a refund or return, please contact us at:
📧 support@equanima.io