Last update: 06/08/2024

At Equanima, we aim to provide you with the best possible shipping options to ensure you receive your products promptly and safely. We use Easyship to offer a variety of shipping options at checkout, tailored to meet your needs based on your location.

Shipping Terms

Shipping Start Date: Please note that we will begin shipping products at the end of September to the start of October. We appreciate your patience and understanding as we prepare to deliver high-quality products designed to enhance your emotional intelligence journey.

Shipping Costs: Shipping costs are calculated based on the shipping address and selected shipping option. These will be displayed at checkout.

Order Processing: Orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Delivery Times: Delivery times are estimates and may vary depending on your location and external factors such as weather or carrier delays.

International Shipping: We offer international shipping to many countries. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Damaged Packages: In the rare event that your package is lost or damaged during shipping, please contact our customer service team for assistance. We will work with you to resolve the issue promptly.

Returns and Exchanges: For information on returns and exchanges, please refer to our Returns Policy.

Thank you for your support! If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.